RETURN & EXCHANGE POLICY

At Birch & Bug, each toy is lovingly handcrafted, making every piece special and unique. Minor irregularities may occur and are part of the handmade charm—not considered defects.

That said, your satisfaction is important to us. If you're not 100% happy with your purchase, we’re here to help.

Eligibility for Return or Exchange
Returns and exchanges must be requested within 3 days of receiving your order.

Items must be unused and in their original packaging.

A flat return shipping fee of ₹150 will be deducted from your refund.

Products damaged due to misuse or general wear and tear are not eligible for return or exchange.

An unboxing video is mandatory in case the product is received in a damaged condition — this helps us process claims and offer support more efficiently.

Steps to Request a Return or Exchange
Email us at connect@birchandbug.com with your order number and reason for return or exchange.

Securely repack the item in its original packaging.

We’ll arrange for a return pick-up.

Once we receive the item and complete a quality check, your refund (minus ₹150) will be processed.
Our Return Address
Birch & Bug Studio
Bugbox Ventures LLP
ASR Avenue , 1st Floor, Choodasandra,
Kasavanahalli main road - 560035
Bangalore - Karnataka, India